Live Score Entrance

Scout Sports Headquarters Beijing, Haidian District, China

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Match Support

Customer Service Hotline: 400-888-Scout Technical Support: +86 138-**** **** Business Cooperation: +86 138-**** ****

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FAQ

Find answers to common questions about the Scout Sports platform and match data.

Scout Sports data update frequency?

Yes, all VELOX shoes come with a 2-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, or modifications to the product.

How does Scout Sports categorize matches?

VELOX shoes feature our proprietary VeloFoam technology, which provides superior cushioning and energy return. Our innovative SpeedCore and FlexWeave technologies work together to deliver unmatched performance and comfort for athletes at every level.

How do I track my favorite team's schedule?

We recommend using our size guide available on each product page. VELOX shoes typically run true to size, but we suggest measuring your foot length and width for the most accurate fit. You can also visit any VELOX store for a professional fitting.

Scout Sports Terms of Service

We offer a 30-day return policy for all unworn VELOX products in their original packaging. For online purchases, you can initiate a return through your account or contact our customer service team. In-store purchases can be returned to any VELOX location.